Crédit Agricole Cards & Payments Defines a New Products and Services Offering Using a Process Repository
Crédit Agricole Cards & Payments Defines a New Products and Services Offering Using a Process Repository
Challenges
- Identify and better understand the business processes related to the new products and services offer
Results
- Optimized processes to create a more customer-centric environment
- A repository of business processes shared and used by stakeholders, especially in defining and upgrading the new offer
What challenges did you encounter that led to modeling CACP's processes?
Three factors acted as the catalyst for this. First, the compliance environment and new payment options considerably changed the circumstances of our core business. For example, creating the SEPA area (Single Euro Payments Area) aims to harmonize the means of payment in the Eurozone.
Customer
Crédit Agricole Payment Services
Headquarter
Guyancourt, France
B2V: Implementation of a Governance, Risk and Compliance Tool
B2V: Implementation of a Governance, Risk and Compliance Tool
Challenges
- Develop a corporate culture that supports internal control by establishing tool-based practices.
- Set up data repository shared by Internal control, audit, and organization
- Improve risk control across the organization
Results
- Greater productivity in preparing and producing deliverables specific to the internal control and audit functions
- Increased respect for these functions as a result of delivering high-quality and reliable information
- Better communication within the company concerning internal control procedures
B2V wanted to change its approach to internal control, moving from separate lists of risks that were long and difficult to use to a centralized process. The new approach would give the organization more excellent command of internal control practices by operations teams, managers, and executives.
The new management priority was prioritizing risks, especially the major ones, to reduce their impact on the organization.
Customer
B2V
Headquarter
Courbevoie, France
Naval Group Implements a High-Performance Quality Management System
Naval Group Implements a High-Performance Quality Management System
Challenges
- Simplify and standardize processes
- Facilitate access to process information
- Secure involvement of people concerned
- Reinforce efficiency of process management
Results
- Business processes simplification
- Enhanced operational efficiency
- Better process control and execution
Implement a high-performance quality management system
Naval Group is Europe's leading provider of naval defense systems and services. The company generated €3.6 billion in revenue in 2018 and had 14,860 employees at year-end.
Customer
Naval Group
Headquarter
Paris, France