Remote accessTo improve diagnosis, MEGA Support may propose you to perform a remote access to your client by the internet.
We currently use the Netviewer software (http://www.netviewer.com/).
By experience, Netviewer works in 98% of environments.
You can Join a Netviewer session.
Netviewer client 6.2 (126.96.36.1998) (English) - EXE
Netviewer client 6.2 (188.8.131.528) (English) - EXE (1.67 MB)