Online social computing such as blogs, wikis, LinkedIn, Twitter, Facebook, Google +, and other social networking services are part of our everyday life and are transforming the way we interact both within and outside our company.
At MEGA, we see social computing platforms as a means to help us accomplish our mission by enhancing the quality service and relationship with our customers and by extending our connection with other professionals, thought leaders and the public.
We encourage every member of the company to share their insights and expertise gained through their work at MEGA by becoming engaged in conversations on online social computing platforms which will help to reinforce MEGA awareness and value.
This document is intended to provide all members of the company with general guidelines to eliminate any confusion concerning the use of social media. Please make sure you understand and follow these guidelines.
Additional documents and guidelines are available on the internal portal for those who want to take part in conversations on online social computing platforms on behalf of MEGA.
Boundaries between professional and personal information. The boundaries of professional and personal information are not always very clear on social media platforms. Also, keep in mind that once you publish online, it will be public and everything online is discoverable.
Be consistent. What you post will reflect you, so be consistent with the way you would wish to portray yourself to friends, family, colleagues and clients.
Always ask when unsure. If you are unsure whether certain content is appropriate to share online, ask the marketing and communications team. If you think you can’t show it to your mother or a judge, don’t post it. It’s better to be safe than sorry.
Keep in mind that you are personally responsible. You are personally responsible for your words and actions, no matter where you are, even in the online world. Please remember that when you participate in social media, you are speaking as an individual and not on behalf of the company.
Always identify yourself. When you write, identify yourself using the first person singular and state when it’s your personal opinion versus the company opinion. For your personal social media life, you can use the following disclaimer “The views expressed on this [blog, Web Site] are my own and do not necessarily reflect the views of MEGA International.”
Write about what you know. You should write about what you know, stick to your area of expertise and provide unique, individual perspective on what’s going on at MEGA and in the world. Again, don’t be shy about asking for opinions about content from the marketing department.
Behavior – Conduct
Understand privacy settings on outposts. We don’t expect all of your social media use to be work-related, but we do expect you to keep the items you share with your close personal friends separate from what you share with your work colleagues.
Be yourself. Never impersonate someone else, or purposely obscure your identity. Build your own reputation. Care about what you are talking about. Add value to the conversation.
By identifying yourself as a MEGA employee, you are creating perceptions about your expertise. Be sure that all content associated with you is consistent with your work.
Be clear, but not defensive. Be polite and professional, especially when you disagree with someone. You should maintain appropriate conduct, care about what you are writing, and add value to conversations.
Mistakes happen. Let the team help you fix your mistakes. Most of the time, admitting your mistake and moving on is enough. When it isn’t, the team can come together to find a solution to any problem.
Always be learning. This space is fast-moving and ever-evolving. Stay in touch with the industry. Read blogs, articles, news feeds, etc. then add responses or write an article/blog with your thoughts. Read more than you write. Ask questions. Link to others and always build relationships. That’s what our work is all about.
Confidentiality and Privacy, Copyrights
Protect privacy. Protect the privacy of your coworkers and MEGA. Don’t share confidential information and content and respect proprietary information.
Respect intellectual property and copyrights. Act within the laws and regulations, respect intellectual property and never use copyrighted material without permission. Always attribute when quoting someone and make sure images are shareable. Keep also in mind that is not because a document do not have a copyrights that you can use it without permission.
Analysts, along with many other professional research and reporting organizations, have their own disclaimer when using their research paper in social media. Please be sure to follow all guidelines when citing any research content and do not hesitate to contact the marketing team if you have any doubt about it.
Respect the company identity and guidelines. If you want to use the MEGA image, be sure to contact the marketing team for approval. And always respect the identity and guidelines of the company.
If you have any further questions about our social media policy, please contact us.
MEGA may update his social media policy from time to time. When we update the policy, a notice will be posted on our web site.
Last updated: November 14, 2011