The MEGA ITSM Accelerator delivers a ready-to-use graphical repository of ITIL® best practices and accelerates their deployment within IT Departments.
MEGA ITSM Accelerator Overview
As IT systems evolve, IT departments are faced with an increasing need for sound IT governance. The Information Technology Infrastructure Library (ITIL) offers a set of best practices for IT services (ITSM) and operations based on real-world projects and experience.
To fully and quickly benefit from these ITIL best practices, MEGA offers the MEGA ITSM Accelerator that allows for the comparison between current and best practice models. Based on MEGA Process, integrated into the MEGA Suite, the MEGA ITSM Accelerator delivers a ready-to-use graphical repository of ITIL best practices and accelerates their deployment within IT Departments.
Support of ITIL version 3.2
ITIL Reference Processes
ITIL reference processes are described as process models and can be used as a guide for an incremental adoption of a new organization within your IT department. Standard ITIL process models can be used as a basis for defining target processes that are adapted to the organization’s context.
ITIL Implementation Project Approach
The MEGA ITSM Accelerator includes a methodology for conducting ITIL projects, including a glossary of ITIL terms, a reference to ITIL chapters in OGC books, and a risk type library dedicated to IT department management.
Automation and Documentation
With the help of MEGA Exchange, processes described with MEGA ITSM Accelerator in the MEGA Suite repository can initialize ITIL process automation tools provided by software vendors such as BMC, HP, IBM or Computer Associates.
Documents and Web sites associated with ITIL implementation can be generated automatically from standard templates.
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
IT Infrastructure Library ® is a Registered Trade Mark of the Office of Government Commerce.